Reporting changes online
Report a change in circumstances online
You must continue to the end of the form to complete your submission.
Details already entered on the form can be saved if you cannot finish it all at once. You can return to a saved form within 14 days. You will not be able to retrieve a saved form after 14 days.
Before you start
To report changes online you will need your:
- National Insurance number
- email address
- postcode - as shown on your Housing Benefit letter or Council Tax bill
We will send you confirmation that your form has been submitted by email.
When completing your form, make sure your contact details such as your mobile telephone number are up to date. Making sure your contact details are up to date helps us provide a better service.
Your online benefit claim form will tell you what evidence to provide. You can upload evidence when prompted by the form. For most claims we do not require further evidence for the claim to be made.
Where possible we will use evidence you have previously given us or evidence you have provided to claim another benefit. If we have requested evidence that you were not able to upload with your form, you can upload it on our website.
If you are not able to upload your evidence
Our libraries no longer accept benefits documentation.
If you are reporting a change to a claim for Council Tax Support only and you also claim Universal Credit then you do not need to send us documents through the post.
If you are required to post evidence, send it to the address below:
Benefit Service
Birmingham City Council
PO Box 8267
Birmingham
B4 7XF
Page last updated: 28 October 2025